The existing solution was designed to inform arrears officers when managing an individuals debt. However, many users said they avoided using the feature altogether as the solution was overly complicated and impossible to understand what was going on at a glance, slowing down officers and adding extra unnecessary time to work through their case load.
This provided us with an opportunity to create an entirely new view within the new product where key arrears information could be viewed at a glance with more detailed information surfaced at the right time as you drilled down into the individual arrears accounts.
https://www.figma.com/proto/6QF5wgTd6FE4jMl6T3aySf/Yuneo?page-id=106%3A1067&node-id=1822-165206&viewport=-1372%2C145%2C0.03&scaling=min-zoom&starting-point-node-id=1822%3A165206&show-proto-sidebar=1
<aside> ℹ️ Although user testing was conducted for this feature, I am unable to share the recordings. You can view the user testing script and output report here
</aside>
The final designs for Accounts
The final designs for Accounts